Andres A. Diaz, Jr.
Before co-founding StaffRIGHT Solutions, Jun Diaz held the position of Manila Site Training Manager of eTelecare Global Solutions, Inc. Managing more than 50 trainers, his contributions included the conceptualization of the Pre-Employment Training, a program for near hires that resulted in an increase in the number of call center agents hired per week. Jun’s career includes a 10-year stint with one of the largest universal banks in the country, supervising the design and development of in-house technical and management development courses. An accredited DDI’s Interaction Management® facilitator, his responsibility included training bank managers, the development of the Bank’s Training Curriculum, the Training Evaluation Plan, and an automated Training Tracking System. He was also a consultant for a technical assistance program funded by the World Bank-International Finance Corporation for a Vietnamese commercial bank based in Ho Chi Minh City, Vietnam. He developed a Performance Management Training Program for Coca Cola Bottlers Philippines, Inc. He has extensive experience in evaluation and measurement having served as a Senior Researcher for the Center for Educational Measurement, a non-profit company responsible for developing educational and psychological tests. Jun holds an MBA degree from the Ateneo Graduate School of Business and is a candidate for an MS degree in Educational Measurement and Evaluation at the De La Salle University. He earned his B.S. major in Psychology degree at the University of Santo Tomas. He also completed the Senior Bank Managers Course at the Asian Institute of Management (AIM).
Dean Thomas Bindless
Co-founder of StaffRight Solutions, Dean Bindless has over 12 years experience within the Global Call Center industry and has held Senior Positions with Multi National Call Center Organizations, including Director for Human Resources with TeleTech International Philippines and Director for Recruitment and Training for eTelecare Global Solutions, and has consulted to Call Centers planning on entering the Philippines Market. He has been involved in Call Center launches in Australia, Singapore and the Philippines in the fields of Human Resources, Recruitment, Operations and Training and Development for clients in the areas of Telecommunications, Technical Support, Airlines, Retail and Financial Services. He has also developed and implemented Leadership Development programs for Managers as well as performance management systems in Australia, Hong Kong, and the Philippines. Dean holds a Masters in Educational Leadership and Management from R.M.I.T University, Australia focusing on human resource development and performance management systems. He also holds a Bachelors Degree in Education from Victoria University, Australia and is also a certified Myers Briggs Type Indicator (MBTI) facilitator.